1. Who We Are
Zeno Books LLC ("Zeno Books," "we," "us," or "our") is a remote bookkeeping practice owned and operated by Rudy J. Ordonez. Our website is zenobooks.com. We can be reached at Rudy@zenobooks.com.
2. Information We Collect
Information you provide directly
When you submit a consultation request through our contact form, we collect the information you provide, which may include:
- Your first and last name
- Your email address
- Your practice type or business type
- Any details you include in the message field
We use this information solely to respond to your inquiry and evaluate whether our services are a fit for your needs.
Information collected automatically
When you visit zenobooks.com, standard web technologies may collect basic technical information including your IP address, browser type, referring URL, and pages visited. We use Google Analytics and Google Ads tracking (via Google tag AW-16900560573) to understand how visitors find and use our site. This data is aggregated and does not personally identify you.
3. How We Use Your Information
We use the information we collect to:
- Respond to your consultation request
- Evaluate fit and scope for potential engagements
- Communicate with you about our services
- Understand how our website is being used (aggregated analytics only)
- Improve our website and service offerings
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Contact Form — Formspree
Our contact forms are processed through Formspree, a third-party form handling service. When you submit a form, your data is transmitted to and stored by Formspree before being forwarded to us. Formspree's privacy policy governs how they handle that data. You can review it at formspree.io/legal/privacy-policy.
5. Google Analytics & Google Ads
We use Google Analytics and Google Ads conversion tracking to understand how visitors interact with our site and to measure the effectiveness of our advertising. This tracking uses cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. To manage Google's ad personalization, visit adssettings.google.com.
6. Cookies
Our website uses cookies primarily through Google Analytics and Google Ads. These cookies help us understand visitor behavior in aggregate. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
7. Client Information
If you become a bookkeeping client, any financial or business information you share with us is treated as strictly confidential. We access only the accounts and data necessary to perform bookkeeping services. We do not share client financial information with any third party except as required to perform the services (e.g., your CPA or tax preparer, at your direction) or as required by law.
8. Data Retention
Consultation inquiry information is retained for a reasonable period to facilitate follow-up. Client records are retained in accordance with applicable professional standards and as agreed in the engagement agreement. You may request deletion of your information by contacting us at Rudy@zenobooks.com.
9. Security
We take reasonable measures to protect your information. Client financial records are accessed and stored through professional platforms (QuickBooks Online, cloud document storage) with industry-standard security. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Zeno Books LLC
Rudy J. Ordonez
Rudy@zenobooks.com
541-914-1445
Salem, Oregon